Privacy Policy

Citymoor Ltd and Citymoor Financial Ltd are based in Southall.
8 Norwood Road, Southall, United Kingdom, UB2 4DL.

We are committed to safeguarding the privacy of personal data and complying with the European General Data Protection Regulation (2016/679) and the Data Protection Act 2018 and we will comply with any future changes to the legislation. Your personal data is provided for the purpose of selling or purchasing a property, letting or being a tenant of a property.

We at Citymoor may collect some or all of the following personal data. This information is collected when you apply through our website, during visit to branch office, in email or over the phone. This may include: Full name, date of birth, address, email addresses, telephone numbers, business name, job title, profession, employment status, bank details (for billing information, transaction), national insurance number, nationality, forms of identification (passport, driver’s license), gender information (if you choose to provide this to us). We may require immigration status from the related documents e.g. if you are a prospective tenant applying for a tenancy for a property and financial information (‘personal information’) to provide our services to you and verify your identity and this may require us to pass your personal information to our group companies, electronic verification providers, product providers or other financial firms such as lenders, banks, insurers, fund managers and platform providers.

Under the GDPR 2018, we must always have a lawful and legitimate basis for using personal data. This may be because the data is necessary for the performance of a contract with you. You have consented to the use of your personal data and because it is in legitimate business interests to use it. Your personal data will be used for following purposes:

  • Referencing you and carrying out Right to Rent checks.
  • Information to enable us to undertake Anti money laundering, credit risk reductions, debt collection, other fraud and crime prevention purposes and terrorist financing electronic checks on you.
  • Communicating with you on matters relating to the tenancy. This may include responding to emails, letters, texts or phone calls from you.
    Supplying you with information by email, post, telephone or text. In line with GDPR 2018 policy and protocol, we are required to advise you that your telephone numbers will be used to communicate with you in relation to the tenancy but also to deal with maintenance and repairs.
  • Your telephone numbers will be passed on to maintenance contractors who will liaise with you to organize appointments and access for works that are required.
  • To deliver our products and services and share your information with others where necessary to fulfil our property services for you.
  • To manage how we work with other companies that provide products and services to us and our customers
  • Process your application and manage your request.
  • Email you with special offers on other products and services we think you might like.

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

  • Register online or other communication methods for our services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from the following sources:

  • Introducers

Any personal data will be stored and processed in the U.K. All data is stored on our servers and office computers where a password would be required to access and are firewall control. Data that is stored on paper or forms are locked away when not in use and disposed of securely by document shredders. If we have given you a username and password which enables you to access certain parts of your data on our system you are responsible for keeping it confidential.

You may opt-out at any time by simply contacting us at sales@citymoor.co.uk, 03301 139 139 or Citymoor 8 Norwood Road, Southall, UB2 4DL.
To give you the best service we would like you to be in control of your personal information. You can do so by the following:

  • The right to be informed about our processing of your personal data
  • Right to have your personal data corrected; if its inaccurate or incomplete
  • Right to withdraw your consent by emailing at sales@citymoor.co.uk
  • Right to ask for a copy of your personal information that we hold about you
  • Right to have your personal data erased
  • Right to inform us not to use your personal information for marketing purposes

We may need to collect personal information by law or under the terms of a contract we have with you. The information that you provide to us is required to provide you with our services. If you choose not to provide us this personal information, it may delay or prevent us to provide you our services. This may also delay the progress of a sale, purchase or letting of a property.

If you agree, Our Company will share your data with our partner companies so that they may offer you their products and services

  • Citymoor Financial Ltd
  • Citymoor Ltd

When Our Company processes your data, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Information provided under the performance of this Agreement may be shared with the Landlord and other Agents, credit and referencing agencies, Local Authorities, utility and water companies, Police, our legal representatives, solicitors, and mortgage lenders, maintenance contractors, utility switch over companies, chartered surveyors and estate agents. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following period of six years, as determined by reference to the Limitations Act 1980, for the purpose of exercising or defending legal claims. Citymoor may change this policy from time to time by updating this page.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 03301139139
Or write to us: sales@citymoor.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, [visit allaboutcookies.org].

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

Email us at: sales@citymoor.co.uk
Call us: 03301139139
Or write to us at: 8 Norwood Road, Southall, Middlesex, UB2 4DL.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Further details can be found at www.ico.org.uk

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